High Performance Solutions for the Aftermarket Services Industry.

6000+

Network Technicians

93%

of U.S. Population Covered

1 Million+

Successful Repairs

National Service Alliance provides high-performance solutions for the aftermarket support industry — a complete suite of warranty administration services, customer support/call center operations, parts warehousing, distribution, on-site repair services, regional repair depots, reverse logistics, service management, processing of returns, asset recovery, refurbishment, and end of life disposal services.

Our service model enhances the customer repair experience through a unique process that entitles the repair, triages the problem, determines which parts are required, verifies part inventory levels, orders repair parts from the supplier, schedules the repair with the customer, and dispatches field service – all during the initial call with the customer. This efficiency is made possible through NSA’s innovative IRIS platform which automates these functions.

For Clients

Warranty Administration Services

Logistical Service

Customer Service Solutions

Triage Diagnostic Services

Supply Chain Visibility

Client Dashboard

Product Recall Administration

Service Provider Solutions

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For Services Providers

Warranty Administration Services

Call Center and Support

Parts Distribution

Field Service and Depot Repair

Reverse Logistics

Service Event Management

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Services We Provide

Warranty Administration Services

We have all the tools to manage your on-site warranty operations.

Logistical Services

Several large NSA service locations provide reverse logistics to handle, your logistical needs from product & returns to shipment.

Customer Service Solutions

Innovation is what drives the core of NSA’s operations with complete visibility for the customer.

Triage Diagnostic Services

Our platform enables our technicians to provide the best and fastest service to the customers.

Supply Chain Visibility

From the initial phone call to the after-repair service your customer has full visibility.

Client Dashboard​

NSA’s service managers have analytical dashboards to target and correct any potential problems immediately.

Service ​ Provider Solutions

From answering phones to parts ordering we provide all your tedious admin services, so you don’t have to.

Industries We Serve

We are a full-service provider to some of the largest Home Warranty companies. We provide a full suite of services that enables clients to outsource the most labor-intensive pieces of the warranty management process while retaining full control and visibility and increasing homeowner satisfaction and contract renewals. NSA is a founding member of the National Home Service Contract Association (NHSCA) Advisory Board.

We have been a direct OEM (Original Equipment Manufacturer) service provider for more than 18 years. Both new and established manufacturers within the U.S. commonly utilize our systems and networks to manage both in and out of warranty service experiences. NSA is also a go-to resource for product recalls and Consumer Product Safety Commission (CPSC) compliance.

Post retail sales support including – installation, tech support, repair, claims management, and extended warranty sales/support have been at the center of our offering from the inception of the company. We have worked with many of the largest retailers, rent-to-own, TPA’s, and warranty providers in the country.

Our Clients